A gaggle of buddies who attended a marriage in Austin needed to drive for 20 hours again to their residence on the East Coast after Southwest Airways canceled at the very least 80 flights out of the Texan metropolis on Sunday.
Heather, Jillianne and Laura was presupposed to fly out of Austin to Washington, D.C. at 12:20 p.m. on Sunday with Southwest. However they discovered that morning their flight had been canceled, KVUE reported.
“We panicked and scrambled to determine how we had been going to get out of Austin. We ended up deciding on a automotive … we had been in a position to lastly hire a automotive and we’re driving 20 hours to the East Coast,” Jillianne instructed the station on a Zoom name whereas the group had been driving residence.
Jillianne instructed KVUE the automotive reservation service on the airport didn’t initially provide them a same-day rental. After explaining their state of affairs and persisting, administration ended up going again on their feedback and the ladies had been in a position to hire a car on the identical day.
The rental automotive value $450 for 36 hours, Jillianne mentioned. Requested why they did not take one other flight, Heather instructed the channel she could not discover flights residence earlier than Tuesday and that she wanted to be residence for work.
As of Sunday afternoon, the group mentioned they’d not obtained communication from Southwest concerning the cancellation—they solely discovered after they’d checked the app. Additionally they mentioned they known as the airline however could not get by to anybody.
Newsweek has contacted Southwest to see if the airline has refunded the three ladies.
The airline mentioned in an announcement to KVUE on Sunday that the cancellations and delays had been triggered by “climate challenges” on the airline’s Florida airports at first of the weekend and air visitors management points in the identical area.
“We have continued diligent work all through the weekend to reset our operation with a deal with getting plane and Crews repositioned to deal with our Clients,” the assertion mentioned.
“With fewer frequencies between cities in our present schedule, recovering throughout operational challenges is harder and extended.
“We’re working diligently to accommodate our Clients as rapidly as potential, and we’re grateful for his or her endurance. We’re providing Clients added flexibility to discover self-service rebooking choices on Southwest.com, the place they’ll get updates on the standing of their journey.
“We all know the frustration flight cancellations are creating for our Clients and Staff and we apologize, and we once more thank everybody for endurance as we work first to be protected, and second to be as fast as potential in fixing disrupted plans.”