Car owners can’t get their phone to talk to their in-car entertainment


Is your smartphone not connecting to your in-car entertainment? And is it driving you mad?! Well, you’re not alone.

The J.D Power Initial Quality Study surveys new model car owners. This year it found the top complaint to be Android Auto/Apple CarPlay connectivity.

According to Dave Sargent, vice president of automotive quality at J.D. Power:

This year there are many examples of smartphone technology not working as intended in new vehicles. With more vehicles being fitted with the wireless technology owners want, the study reveals an increase in connectivity problems between smartphones and vehicles, leaving many owners unhappy.

He notes that while carmakers generally are at the coalface for owner complaints, but the problem is shared:

Owners don’t care who’s at fault—they just want their phone and their vehicle to talk to each other.

25% of all problems reported by vehicle owners fall under the category, and six out of the top 10 issues found are infotainment-related.